Vineyard Vines, known for their iconic whale logo and cheerful apparel, offers a straightforward return policy for both online and in-store purchases. Whether you snagged a steal at the outlet or ordered a gift online that didn’t quite fit, understanding the Vineyard Vines return policy can ensure a smooth and hassle-free experience.
Vineyard Vines Return Policy Online
For online purchases made directly through Vineyard Vines, returning unwanted items is a breeze. Here’s a breakdown of the key points:
- Return Window: You have 60 days from the purchase date to initiate a return for a full refund or merchandise credit. After 60 days, returns are still accepted, but you’ll receive store credit for the item’s last retail value.
- Initiating a Return: The quickest way to return online purchases is to log in to your Vineyard Vines account and navigate to your Order History. Locate the order containing the item you wish to return and follow the prompts. Alternatively, you can use the online return form on Vineyard Vines’ website [Returns – Vineyard Vines].
- Packing and Shipping: Carefully repack the item(s) in its original packaging if possible. Vineyard Vines typically includes a pre-paid return label with your order. Utilize this label for free returns within the first 14 days of purchase. If you choose to return after 14 days, a $6.95 shipping and handling fee will be deducted from your refund.
- Processing Time: Allow up to 30 days for Vineyard Vines to process your return and issue a refund or credit. You’ll receive notification via email once the return is complete.
Important Notes:
- Original shipping charges are non-refundable.
- Final sale items are not eligible for returns or exchanges. This includes Whale of Sale (50% off) items, clearance items, outlet purchases, and customized items.
- Gift returns: If you received a Vineyard Vines item as a gift, you can return it to a Vineyard Vines retail store (excluding outlet locations) for exchange or merchandise credit. You’ll need to present the original gift receipt.
Vineyard Vines Outlet Return Policy
Vineyard Vines outlet stores may have slightly different return policies compared to regular stores. Here’s what to keep in mind:
- Return Window: Generally, outlet purchases have a shorter return window of 30 days from the purchase date.
- Refunds: Full refunds are typically issued to the original form of payment within 30 days of return, provided you have the receipt.
- Exchanges and Merchandise Credit: If you don’t have a receipt or are outside the 30-day window, you may still be able to exchange the item for another item of equal or lesser value, or receive merchandise credit for the item’s last retail value.
Remember: Always check with the specific outlet location for their most up-to-date return policy.
Vineyard Vines Holiday Return Policy
During the holiday season, Vineyard Vines often extends their return window to accommodate gift-giving. Keep an eye out for announcements on their website or in emails for specific details regarding the Vineyard Vines holiday return policy. Typically, the extended holiday return window allows for returns on purchases made within a designated timeframe before the holidays to be returned after the holidays.
Pro Tip: If you’re unsure about the return window for a holiday purchase, it’s always best to save your receipt.
Additional Considerations
- Gift Cards: Vineyard Vines gift cards are not eligible for return or refund.
- Price Adjustments: Vineyard Vines will honor a one-time price adjustment within 10 days of purchase with a receipt.
- Defective or Damaged Items:Â If you receive a defective or damaged item, contact Vineyard Vines customer service immediately for assistance. They will likely arrange for a free return and issue a full refund or replacement.
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By understanding the Vineyard Vines return policy, you can shop with confidence, knowing you have options if something doesn’t work out. Whether you’re shopping online or at an outlet store, Vineyard Vines offers a fair and straightforward return process for US customers.
Vineyard Vines Return Policy FAQs (US)
Here are five frequently asked questions regarding the Vineyard Vines return policy in the US:
Yes, you can return online orders to any Vineyard Vines retail store (excluding outlet locations) within 60 days of purchase. You’ll need to present your original packing slip or order confirmation email.
Returns within the first 14 days of purchase are free using the pre-paid return label included with your order. After 14 days, a $6.95 shipping and handling fee will be deducted from your refund.
With a receipt, you can receive a full refund for online or in-store purchases within 60 days. Without a receipt, you’ll receive merchandise credit for the item’s last retail value.
Unfortunately, no. Final sale items, including Whale of Sale (50% off) items, clearance items, outlet purchases, and customized items, are not eligible for returns or exchanges.
If you received a Vineyard Vines item as a gift, you can return it to a retail store (excluding outlets) for exchange or merchandise credit within 60 days of purchase. You’ll need to present the original gift receipt.
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